In force since 27 October 2025
The deadline is the product.
Awaab’s Law gives you 10 working days to investigate, 3 to write to the resident and 5 to make the home safe. Frist runs every reported hazard as a case against those clocks, logs every contact and access attempt, drafts the written summary and produces an evidence pack your compliance lead can hand to the Regulator or to a court.
Built for small and mid size registered providers who have the same statutory duty as a 60,000 home landlord and none of the enterprise software budget.
Starts with a free fortnight. You send twenty closed damp and mould cases, we replay them and show you which would have breached. The data processing agreement is signed before a single resident record is entered.
The ruleset
What the regulations actually require
Not a summary written by a vendor. These are the timescales in The Hazards in Social Housing (Prescribed Requirements) (England) Regulations 2025 (SI 2025/1042), for a significant damp and mould hazard. The markers are the working day the duty falls due, counted the way the regulations count it.
- Day 0
Landlord becomes aware of the hazard
- Day 10
Investigate the hazard
- Day 13
Written summary to the resident
- Day 18
Safety works carried out
- Day 18
Further preventative works begin
- Week 12
If not practicable in 5 working days, works physically started
A working day means any day other than a Saturday or Sunday, Christmas Day or Good Friday, or a day which is a bank holiday under the Banking and Financial Dealings Act 1971 in England and Wales. Frist carries the England and Wales bank holiday calendar and counts from the day after awareness, which is what regulation 6(2) says and what most spreadsheets get wrong.
Emergency hazards run on a different clock
| Duty | Deadline | Basis |
|---|---|---|
| Investigate and make safe | 24 hours from awareness | Calendar hours |
| If it cannot be made safe, offer alternative accommodation | Immediately, at no cost to the resident | Calendar |
| Written summary to the resident | 3 working days | Working days |
The 24 hour clock runs on calendar hours, not working days. Frist treats it as a separate rule set rather than bending the working day maths, because the regulations do.
How it works
Five things, done properly
Log the hazard once
Property, resident, how you became aware and when. That timestamp is the anchor for every deadline on the case, so it is captured deliberately rather than inferred from when someone got round to opening a ticket.
The clocks compute themselves
The engine reads a versioned rule table, it does not hardcode timescales. Working day maths excludes weekends, Christmas Day, Good Friday and England and Wales bank holidays. When the rules change, the table changes and every open case recalculates.
Contact and access are evidence, so they are logged as evidence
Every call, letter, visit and failed entry, timestamped and attributed. The regulations expect at least three attempts to gain access. Frist counts them for you, and the log is what you produce when a resident says nobody came.
The written summary is drafted from the record
The resident summary is generated from what is actually on the case, in plain English, ready for you to edit and send. It is a draft for a human to approve, never sent automatically in your name.
The evidence pack is the output
One document per case: the awareness timestamp, every deadline with the rule it came from, whether it was met and when, the full contact log, the works and the summary sent. That is the artefact a compliance lead hands over.
What is coming
Phase 2 lands on 30 November 2026
The draft amendment regulations extend the significant hazard timescales to excess cold, excess heat, falls on the level, on stairs and between levels, structural collapse and falling elements, fire and explosions, electrical hazards and domestic hygiene, personal hygiene and food safety. They are laid but not yet made, so the date is draft regulations laid, subject to Parliamentary approval.
The draft also changes the significant hazard gateway test to make safe within 15 working days. Frist carries the Phase 2 rule set as a versioned row set, dated to commence on the day the regulations do, so nothing has to be rebuilt.
Phase 3 is expected in 2027, no commencement date confirmed, covering all remaining HHSRS hazards apart from overcrowding, where they present a significant risk of harm. No draft instrument exists yet, so Frist does not claim a date for it.
Scope
What Frist is not
- Not a repairs scheduler. It records what your contractors did and when, it does not dispatch them.
- Not an asset management or housing management system. It sits alongside whatever you already run.
- Not legal advice. The statutory duty is yours. Frist evidences that you met it.
- Not trying to out feature an enterprise housing system on breadth. It does one regulated workflow to a standard that survives scrutiny.
Pricing
Priced to be bought, not tendered
| Tier | Portfolio | Monthly |
|---|---|---|
| Pilot | 14 days free, then a paid live pilot | Free |
| Standard | Under 2,000 homes | 3,900 SEK / 295 GBP |
| Growth | 2,000 to 10,000 homes | 10,500 SEK / 795 GBP |
| Scale | Over 10,000 homes | Quoted |
Take a pilot
Two weeks, free, on twenty of your own closed cases. You see which ones would have breached and when. If it does not hold up against your own casework, walk away and you have lost nothing but the onboarding hour. If it does, a live pilot runs eight weeks and is credited against year one.