Pricing
A flat fee, not a rate per property.
The nearest published comparator on G-Cloud charges 5 GBP a unit a year for this one job, so the bill climbs every time the stock does. That is 25,000 GBP a year at 5,000 homes. Frist charges one number for a whole band, and is priced so you can buy it without opening a tender.
Pilot
14 days free, then a paid live pilot
Free
Two weeks free, then a paid live pilot
Two weeks, free, on your own closed cases. You will know whether this is worth having before anyone signs anything, and you will know it in a fortnight rather than half a year.
- 14 day evidence replay, free, on 20 of your closed damp and mould cases
- We show you which of them would have breached, and when
- No live resident data, so your information governance team is not on the critical path
- Then an 8 week live pilot at 1,500 to 2,500 GBP, credited in full against year one
- Data processing agreement signed before any resident record is entered
Standard
Under 2,000 homes
3,900 SEK295 GBP a month
2,950 GBP a year, charged at ten months
The whole statutory workflow for a small or mid size registered provider.
- Unlimited hazard cases and properties
- Phase 1 deadline engine, working day maths with England bank holidays
- Contact and access attempt log, three attempt rule built in
- Resident written summary drafted from the case record
- Audit ready evidence pack per case
- Unlimited users, no per seat charge
Growth
2,000 to 10,000 homes
10,500 SEK795 GBP a month
7,950 GBP a year, charged at ten months
For providers running enough volume that a missed deadline is a matter of when, not if.
- Everything in Standard
- Roles and permissions, including light contractor access
- Portfolio level breach and margin reporting
- Alternative accommodation tracking
- Priority support with a named contact
- Phase 2 ruleset loaded ahead of 30 November 2026
Scale
Over 10,000 homes
Quoted
Scoped with you
At this size you will want single sign on, a data residency conversation and a security review, so we should have that conversation rather than a price on a page.
- Everything in Growth
- Single sign on
- Security questionnaire and DPIA support
- Migration from your existing case records
- Custom data processing terms
Prices exclude VAT. Annual is charged at ten months. Frist charges a flat fee for a portfolio band rather than a rate per property, so the bill does not move when the stock does. For comparison, Mobysoft publishes its damp and mould case manager on G-Cloud at 5.00 GBP a unit a year, which is 25,000 GBP a year at 5,000 homes. Growth covers 2,000 to 10,000 homes for 7,950 GBP.
Procurement
You should not need a tender notice to buy this
Every tier is priced so an annual subscription stays under 30,000 GBP including VAT, which is where a notifiable below threshold contract starts under Part 6 of the Procurement Act 2023. You should not need a tender notice to buy this.
| Tier | Annual, excluding VAT | Annual, including VAT | Notice duty |
|---|---|---|---|
| Standard | 2,950 GBP | 3,540 GBP | None |
| Growth | 7,950 GBP | 9,540 GBP | None |
The threshold is 30,000 GBP including VAT. Check it against your own standing orders, because delegated authority limits vary by provider, and confirm your own procurement position. This is a factual note about published thresholds, not procurement advice.
Questions we get asked
The awkward ones
What counts as a home?
A social housing unit you own or manage that a resident could report a hazard in. Void and non residential stock does not count. If you are near a tier boundary, tell me the number and I will hold you at the lower tier for the first year.
What happens when Phase 2 starts on 30 November 2026?
Nothing you have to do. The rule table carries the Phase 2 row set dated to commence with the regulations. Your price does not change.
Do you charge per user?
No. Charging per seat on a compliance product means someone stops logging access attempts to save a licence, which defeats the point.
Can we cancel?
Monthly, any time, and you can export every case and evidence pack on the way out. Annual runs to the end of the term you paid for.
Is our data leaving the UK?
Your case data sits in the London region. Some sub processors are outside the UK and every one of them is named. See Security and data.